A confirmation is automatically sent to you by email as soon as your order is registered. If you have not received it, we invite you to contact us via the contact form or by email at the following address: contact@corten-house.com.

You can cancel or modify your order as long as you haven't received the shipping confirmation email, by contacting us using the form provided for this purpose. Once the order is confirmed and shipped, you retain your right of withdrawal, in accordance with applicable legal provisions, detailed in our terms and conditions of sale.

Payment is taken immediately to secure your order.
Your banking information remains protected thanks to our secure payment system.

Our range of payment methods is constantly evolving to offer you the best possible shopping experience. We accept the following payment methods:
- Bank cards (Visa, Mastercard, Amex, UnionPay)
- Bank transfers
- PayPal (immediate or 4x interest-free)
- Twint (Switzerland only)
- Klarna 3x interest-free installments (depending on country)

Other payment methods may be offered depending on your location.

Yes, you can spread your payment over 3 installments without fees with Klarna depending on the amount of your order (depending on the country).

Pre-orders help us to better optimize production and reduce shipping costs.
You can pre-order your product before its official release. Payment is secure, and you will receive your plancha BBQ as soon as it becomes available.

(Depending on the time of year, it is possible that no items will be available for pre-order).

Free standard delivery in continental Europe (excluding Andorra, San Marino, Vatican City, Denmark) for orders over CHF/€1400, delivered in 4 to 10 working days.
(Precise delivery time calculated at checkout).
Below this amount, fees are calculated at the basket level.

Express delivery available - depending on location - in 2 to 7 working days.
(Precise delivery time calculated at checkout).

Delivery possible to island areas with specific pricing conditions - please contact us.

After your order has been shipped, you will receive a tracking link by email.

For orders including a plancha BBQThe carrier will contact you to arrange a delivery date. Accessory orders, however, will be delivered directly to your home.

The delivery time is valid only for items in stock, and is calculated from the date of order confirmation.

For pre-ordered items, please refer to the delivery time indicated on the purchase button in the product file of the item concerned.

To ensure you are covered in case of damage, unpack your order as soon as you receive it: in the presence of the driver for a home delivery, or on site before leaving the collection point.

If a product is damaged, write specific details on the delivery slip (or ask the collection point to do so), then take photos of the damage. For home deliveries, make sure the delivery truck is visible in the photos.

Carriers have strict procedures for handling claims. Without reservations noted upon delivery and without photographic evidence, they may refuse to accept the claim. In this case, we unfortunately cannot guarantee your compensation.

If you encounter a delivery problem, we encourage you to notify us as soon as possible. You can contact us via the chat on our website, via the contact form, or by email at the following address: contact@corten-house.com

If you have a complaint about the processing or delivery of your order, please notify us within two days of receiving the product. Include your name, address, order number, and a detailed description of the problem.

Delivery within the European Union : Shipping from France, with no additional fees or taxes (excluding any transport costs).
Delivery to Switzerland: shipping from Switzerland, without additional fees or taxes (excluding any transport costs).
Other destinations: please contact us.

Delivery depends on the nature of the items ordered.

For the plancha BBQs For other bulky items, delivery is by appointment. Once your order has been shipped, you will receive a tracking link allowing you to follow its progress. As soon as your order arrives at the delivery depot nearest to your address, the carrier will contact you to arrange a delivery date that suits you.

For accessories and small items, delivery is made directly to your home, without prior appointment. If you are not home when the carrier arrives, your package will usually be left at a nearby collection point or pickup location. The carrier will then notify you so you can easily collect it.

Yes, you have 14 days after delivery to return your order. After this period, we are unfortunately no longer able to offer refunds or exchanges. To accept your return, you must first contact us by email or phone to explain the reasons for your request. We will then send you written confirmation with return instructions.

To receive a 100% refund (excluding shipping costs), the item must be unused, in its original condition, and in its original packaging upon return to our warehouse. If the item has been used normally within 14 days of delivery, an 80% refund may be considered, provided it is clean, free of carbon and grease.

Return costs are your responsibility.

Once we have received and inspected your returned item, we will send you an email to confirm its receipt. We will then inform you if your refund is accepted. If so, the refund will be automatically processed via the payment method used for purchase, within a few days.

If you haven't seen the refund on your account yet, we recommend checking with your bank or credit card company first, as it may take some time to process your refund. If you still haven't received your refund after checking, you can contact us at: contact@corten-house.com.

Yes, because we prefer to maintain fair prices year-round, rather than raising our rates to incorporate the cost of free returns. This policy allows us to remain transparent and competitive. It also helps limit non-essential returns, thus reducing the environmental impact of transportation.

You can accommodate up to:

- 4 guests on the Suak initial 45
- 8 guests on the Suak initial 85
- 10 guests on the Suak Premium 90
- 12 guests on the Suak Premium 95
- 16 guests on the Suak Master 105

This data remains indicative and may vary depending on the type of meal and cooking preferences.

We offer 5 different griddle diameters.

The model Suak Initial 85, has an 85 griddle cm diameter.
The model Suak Premium 90, has a 90 griddle cm diameter.
The model Suak Premium 95, has a 95 griddle cm diameter.
The model Suak Master 105, has a 105 griddle cm diameter.
The model Braai Pro 105, has a 105 griddle cm diameter.
The model Braai Pro Master 120, has a 120 griddle cm diameter.

Your carbon steel griddle is made from raw material, without any coating. To ensure optimal performance and extend its lifespan, it is essential to season it before first use.

Before using the plancha for the first time, it's recommended to season it to create a natural protective layer. To do this, start by heating the griddle for about twenty minutes. Once it's thoroughly heated, apply a very thin layer of oil (sunflower, rapeseed, or peanut) to the entire surface using a paper towel. Let it heat until the oil smokes slightly, indicating that it's polymerizing and forming an initial protective patina. Repeat this process two or three times. The plancha can then be used normally: with repeated use, the surface will darken and become increasingly non-stick.

Recommendations:

• Use vegetable oil (such as grapeseed oil) for seasoning and cooking, and save your olive oil for the finish.
• Always handle the plancha with fireproof gloves, especially when adding wood to the firebox or when cleaning while hot.

Heat the wok by rotating and tilting it to the edges until it changes color.
Next, apply a thin layer of oil, heat to form a protective film and repeat 2 to 3 times to create a durable non-stick layer.

A well-heated griddle allows you to manage several zones: the hotter center is perfect for searing meats, while the cooler outside allows you to gently cook fish or vegetables, or simply keep food warm.
The design of our plancha BBQs allows you to offer a cooler area all around the griddle, allowing you to keep your food warm.

Depending on the outside temperature and the thickness of the griddle, allow between 15 and 60 minutes. In warm weather, the temperature rises more quickly, while in winter, the process can take longer.

On average, the temperature at the inner edge of the griddle exceeds 300°C, while the outer edge remains around 150°C.

Our plancha BBQs are designed to limit the heat felt around the edge of the griddle.

Depending on the models, an area of 5 to 10 cm The edge of the griddle is not directly exposed to the central fire. This allows the temperature to decrease gradually between the center and the outside.

Near the fire, the griddle can reach approximately 250 to 300 °C. At the outer edge, the temperature is generally around 150 to 200 °C, depending on the intensity of the fire and the conditions of use.

This temperature difference allows you to enjoy the plancha BBQ and to share a meal all around.

To turn on your plancha BBQ For optimal results, start by using well-seasoned wood with a moisture content below 10%. This significantly reduces smoke and allows for more efficient combustion. Beech or oak wood is recommended, as it produces beautiful, thick embers; ash is also a good option.
Arrange the logs (ideally sized: approximately 10 x 35 cm) with the bark facing outwards, taking care not to exceed 5 cm below the surface of the griddle.
Once your small pile is formed, place a firelighter conforming to EN 1860-3 on top, then carefully light it with a long match. Never use alcohol or gasoline to light or rekindle a fire. Finally, remember to wear protective gloves: the different parts of the plancha BBQ they quickly become very hot.

To speed up the ignition of your plancha BBQYou can slightly open the drawer when starting the fire. This increases the airflow, allowing the fire to catch more quickly while reducing smoke.

Once the fire is well established, it is recommended to close the drawer. Leaving it open continuously would result in excessively rapid combustion, excessive wood consumption, and an unnecessarily high temperature rise in the cone.

By following these few simple steps, you will achieve a quick, controlled and safe ignition.

Choose a hardwood that is well-seasoned (less than 20% moisture content), such as beech or ash. Avoid softwoods or tropical woods, which can emit unwanted substances or cause excessive heat. Wood that is too wet or has a high bark content produces more smoke and burns poorly. Avoid species such as fir, sycamore, eucalyptus, or elm.

The use of charcoal is generally discouraged in a plancha BBQ Plancha. This appliance is designed to work with wood, which generates a gradual, diffuse and well-distributed heat under the plate.

Conversely, charcoal produces more intense and localized heat, which can lead to uneven cooking, grime buildup on the cooktop, and eventually damage it. When used alone, it also does not efficiently heat the entire cooking surface.

For optimal performance, it is recommended to use dry wood. However, a small amount of charcoal can be added to supplement the wood to prolong the burning of embers.

Logs of 10 cm by 35 cm offer a good balance between efficient combustion and ease of handling. Avoid overly large pieces that lack oxygen in the center of the plancha BBQand therefore burn poorly. Some more compact models require shorter logs.

No, the natural draft from the center of the firebox is sufficient to feed the fire. No external ventilation system is necessary.
You can slightly open the ash drawer during the first few minutes of ignition; this will facilitate combustion by increasing the air supply and its circulation in the cone, and will reduce smoke.
Do not leave the drawer open during cooking.

All our plancha BBQs are equipped with a double firebox and an ash drawer, two features designed to optimize the operation of the plancha BBQ.

The double combustion chamber promotes better air circulation inside the cone, while the ash drawer facilitates the removal of residues while improving the draft.
Because the bottom of the cone is perforated, air circulates naturally, resulting in more efficient combustion.

Thanks to this design, ignition time is reduced and smoke emissions are limited.

However, it is important to note that several factors also influence the performance of the plancha BBQ, notably :

- the outside temperature, which directly impacts the temperature rise of the griddle;
- the moisture content of the wood;
- the presence or absence of bark;
- the type of wood used.

To fully enjoy the performance of your plancha BBQWe recommend using dry, high-quality wood.
Although these different parameters are not an exact science, the design of our plancha BBQs allows you to optimize combustion and improve your user comfort.

The safest method is to let the fire go out on its own.

Any vegetable oil will do.
Grape seed, sunflower, rapeseed... choose according to your taste. Just be careful not to overheat low smoke point oils.
Use olive oil only for the finishIt is not suitable for cooking due to the high temperatures reached by the griddle.

The fat flows towards the center of the plancha BBQ and falls into the firebox, where it is burned by the embers. This natural system avoids residue and simplifies maintenance.

Seasoning is a thin protective layer that forms on your griddle and naturally improves with each use. To preserve it and extend the life of your griddle, season it regularly. plancha BBQA few simple steps are all it takes:

After each use, scrape off any food residue while the griddle is still warm, then wipe it with a cloth or paper towel. Next, apply a thin layer of oil (sunflower or peanut) over the entire surface to protect the steel from moisture.

Avoid cleaning with water or harsh chemicals, which could damage the seasoning. If this happens, don't worry: simply re-season the product lightly.

Over time, the griddle will darken and develop a patina: this is perfectly normal and even desirable. It improves cooking performance and creates a naturally non-stick surface.

You can let the ashes extinguish naturally at the bottom of the plancha BBQand dispose of them via the ash drawer.

The large ash drawer allows you to empty it every 3-5 uses. Wait until the ash has cooled down completely and dispose of it with your general waste, following local waste management guidelines.

After cooking, immediately remove any food residue with a spatula and push it towards the burner. To keep the hob clean, it is recommended to wipe it with a lightly oiled cloth afterwards.

Avoid letting a thick layer of residue build up, as it will be more difficult to remove. If this happens, pour a little room-temperature water onto the still-warm plate and then scrape it off with a spatula: the deposits will come off easily.

After each cleaning, apply a thin layer of oil to prevent rust. A greasing spray is also a good option, as it remains effective longer and is suitable when the plate is cold. If the plate is not used for a while, it is recommended to oil it every 15 to 30 days. The level of corrosion depends heavily on the climate: salty and humid air aggravates it, while dry air is more favorable. Regular use allows a dark, smooth layer to form on the plate, which improves its comfort of use. If this layer flakes in places, simply remove the shavings with the spatula and rub again with clean oil.

Maintenance depends on the type of finish of your plancha BBQbut in any case, it remains simple and quick.

Corten steel structure

Corten steel requires almost no maintenance. It protects itself naturally with a patina that forms over time and acts as a barrier against corrosion.

This layer evolves gradually according to the environment and gives the plancha BBQ its unique appearance.

For maintenance:
- Remove any deposits (dust, leaves) if necessary.
- Clean with a dry or slightly damp cloth.
Avoid chemical or abrasive products.

No special treatment is necessary: Corten steel protects and beautifies itself naturally.

Structure with finish black

The black models are protected by a high-temperature paint, designed to withstand heat.

However, this finish requires a little more attention:
- Avoid impacts, friction or scratches.
- Clean only with a soft, non-abrasive cloth

In case of scratching, the protection may be locally damaged and corrosion may appear.
For this purpose, we offer a touch-up bottle with a brush upon request, in order to easily correct the affected areas.

⚠️ Important: Exposure to salt air (within 20 km of the sea) can accelerate corrosion despite the paint. For this reason, use in coastal areas is not recommended.

During cooking, it is possible for oil to splash onto the base of the unit. On a Corten steel base, these stains cannot be completely removed. By simply wiping the entire surface with a cloth, the steel will absorb the oil and the base will become evenly colored. However, during rain, slightly greasy water may drip from the base, which can cause permanent stains on light-colored stone or wood surfaces.

If the surface of your plate bulges in the center, this indicates a defect in the steel pressing. In this case, it is advisable to contact your dealer to find an appropriate solution.

This is normal and even desirable. The black color comes from the layer of oil that polymerizes with heat and becomes embedded in the microscopic imperfections of the steel. This natural patina improves cooking, reduces food sticking, and provides lasting protection against oxidation on the griddle. Over time and with repeated use, the surface becomes more uniform and cooking performance improves.

Rust on the plate or grate is normal on carbon steel and remains superficial. It appears mainly in cases of humidity, lack of oil, or infrequent use.

What to do?
A simple brushing or light sanding is all that's needed. After heating and oiling, the plate looks like new again.

Prevention
The more the griddle is used, the better it is protected: the oil creates a natural patina against rust.

Advice
After each use, clean the plate while it is still warm and apply a thin layer of oil.

In summary
Rust is not a defect, but a sign of living steel, designed to last if used and maintained.

Corten steel products undergo a controlled corrosion process. Upon delivery, an initial phase of corrosion has already begun, but it takes another six to twelve months for a complete protective layer to form. During this period, the steel's color may vary from the photos on our website, giving each Corten product a unique aesthetic.

The color of Corten steel naturally changes over time: this is a normal and desirable phenomenon that protects the metal against corrosion.

On a plancha BBQOnly the part exposed to intense heat actually changes color. The cone and plate closest to the fire may darken or take on deeper shades due to the high temperatures during cooking. In contrast, the base, being less exposed to heat, retains its original color.

This change does not affect the strength or durability of your plancha BBQ : it helps to create a unique and aesthetic appearance.

The black paint used is specially designed to withstand high temperatures, however, its resistance to UV and friction is more limited.
In the event of a scratch, the protection of the steel can be locally reduced, which can lead to the appearance of corrosion.
To prevent any spread, we offer, upon simple request, a small bottle of paint with a brush for local touch-ups.

To preserve your plancha BBQ :
- Avoid prolonged impacts, scratches or friction.
- Clean only with a soft, non-abrasive cloth.

It is expressly stated that the use of plancha BBQs finish black water less than 20 kilometers from the coastline is not recommended.
Prolonged exposure to a saline environment is likely to cause corrosion, which is not covered by the warranty.

Our plancha BBQs benefit from a warranty covering manufacturing defects as well as any problems that may arise during normal use.

Corten steel models come with a 5-year warranty.
The models with finish black ones are guaranteed for 2 years.

THE plancha BBQs Corten steel products are designed to naturally resist weathering thanks to their protective patina, without requiring any special maintenance.

The black models are protected by a high-temperature paint, but this paint is more susceptible to UV rays and scratches. In case of a scratch, slight corrosion may appear locally. To easily remedy this, we offer a touch-up bottle with a brush upon request.

⚠️ Important: Exposure to salt air (within 20 km of the coastline) can accelerate corrosion of the black models. For this reason, their use near the sea is not recommended, and this type of damage is not covered by the warranty.

Yes, we recommend protecting your plancha BBQ when it is not in use.
Even though Corten steel is designed to withstand the elements, a cover or sleeve can:

- Preserve the color and aesthetic appearance of the metal
- Avoid the accumulation of dust, leaves or water
- Extend the lifespan of your plancha BBQ and its wooden elements

By protecting it, your plancha BBQ remains ready for use and in perfect condition, season after season.

Our custom-made covers and covers are designed for a perfect fit and maximum protection.

Yes, our plancha BBQs They are designed to withstand harsh weather and temperature variations. The Corten steel structure ensures robustness and durability, even outdoors.

However, to best protect your plancha BBQ To prolong its lifespan, we recommend using a suitable cover or sleeve when not in use. This helps protect the steel, keeps the surface clean, and limits direct exposure to rain or snow.

With these simple protections, you can enjoy your plancha BBQ all year round in complete serenity.

It is best to store wooden worktops indoors. Since wood is a natural material, it is sensitive to climatic variations.

Yes, we offer a full range of outdoor furniture and accessories for a complete cooking experience. These items can be found under "Collection" and then "Accessories" on our website.

Accessories come with a 2-year warranty, covering any manufacturing defects and issues related to normal use.

Our plancha BBQs They are designed in Montreux, Switzerland. They are then manufactured in Portugal and Asia to guarantee the best value for money.

No, because we apply the correct price all year round. No fake promotions, only honest and transparent rates, 365 days a year.
You can benefit from a discount bundle 10% off when purchasing a plancha BBQ with at least two accessories, and also free accessories depending on the amount of your order (automatically added to the basket).

Corten steel is particularly valued for its resistance to atmospheric corrosion, its durability, and its unique aesthetic. It offers excellent weather resistance, making it an ideal material for plancha BBQs intended for outdoor use.

Stainless steel doesn't rust, but it has the disadvantage of deforming more easily, requiring greater thickness, having a very high manufacturing cost, and possessing a lower heat capacity, which causes it to cool down faster. Furthermore, stainless steel is softer and scratches more easily. Corten House, only carbon steel plates are used: they do not rust if they are properly seasoned and maintained*, offer excellent heat retention and great robustness in use.

*Check our FAQ for cleaning and maintenance tips.

Yes, we are here to listen to you and support you in carrying out your project.
Whether you are professionals in the restaurant, catering, and hotel industries, resellers, or others, Each project is unique, which is why we offer personalized support and advice tailored to your needs.
You can contact us directly from the dedicated section of the website, or by email at the following address: b2b@corten-house.com

The promotional code "ambassador" is applied directly to the shopping cart and must be used when placing your order. plancha BBQ.

We currently have few physical points of sale and resellers. However, we rely on a network of ambassador customers and professional ambassadors who can help you discover our products near you.

To find an ambassador or partner nearby, go to the " Find us » from our website. There you can find their contact details and contact them directly to discuss your project and, depending on their availability, discover our products in real-world conditions.