A confirmation is automatically sent to you by email as soon as your order is registered. If you have not received it, we invite you to contact us via the contact form or by e-mail at the following address: contact@corten-house.com.

You can cancel or modify your order as long as you have not received the shipping email, by contacting us via the form provided for this purpose. Once the order has been confirmed and shipped, you of course retain your right of withdrawal, in accordance with the legal provisions in force, detailed in our general conditions of sale.

Payment is taken immediately to secure your order.
Your banking information remains protected thanks to our secure payment system.

In the event of a pre-order, a deposit is paid at the time of ordering. The balance is then taken before delivery, on the date indicated on the product sheet.

Our range of payment methods is constantly evolving, to offer you the best possible purchasing experience. We accept the following regulations:
- Bank cards (Visa, Mastercard, Amex, UnionPay)
- Bank transfers
- PayPal (immediate or 4x without fees)
- Twint (Switzerland only)
- Klarna 3x free (depending on country)

Other payment methods may be offered depending on your location.

Yes, you can spread your payment in 3 installments free of charge with Klarna depending on the amount of your order (depending on country).

Pre-orders help us to better optimize production and reduce transport costs.
You can reserve your product before its official release. Payment is secure, and you will receive your fire pit grill as soon as it becomes available.

(Depending on the time of year, no items may be pre-ordered).

Free standard delivery in continental Europe (excluding Andorra, San Marino, Vatican, Denmark) from 1400 CHF/€ of purchases in 4 to 10 working days.
(Precise deadline calculated at cart).
Below this amount, fees are calculated at the cart.

Express delivery available - depending on location - in 2 to 7 working days.
(Precise deadline calculated at cart).

Delivery possible to island areas with specific pricing conditions - contact us.

After your order has been shipped, you will receive a tracking link by email.

For orders including a fire pit grill, the carrier will contact you to agree on a delivery date. Orders for accessories will be delivered directly to your home.

The delivery time is valid only for items in stock, and is deducted from validation of the order.

For pre-order items, please refer to the lead time indicated on the purchase button in the product file for the item concerned.

To ensure you are covered in the event of damage, unpack your order upon receipt: in the presence of the driver for home delivery, or on site before leaving the relay point.

If a product is damaged, write specific reservations on the delivery note (or ask the relay point to issue one), then take photos of the damage. For home delivery, make sure that the carrier's truck appears in the photos.

Carriers have strict procedures for complaints. Without reservations made at the time of receipt and without photographic proof, they may refuse any support. In this case, we unfortunately cannot guarantee your compensation.

If you encounter a delivery problem, we invite you to inform us as soon as possible. You can contact us via chat on our site, via the contact form or by email at the following address: contact@corten-house.com

In the event of a complaint regarding the processing of your order or its delivery, please notify us within a maximum of two days after receipt of the product. Mention your name, address, order number and a precise description of the problem encountered.

Delivery in the European Union : shipping from France, without additional costs or taxes (excluding possible transport costs).
Delivery to Switzerland: shipping from Switzerland, without additional costs or taxes (excluding possible transport costs).
Other destinations: contact us.

Delivery depends on the nature of the items ordered.

For the fire pit grills and other bulky items, delivery is by appointment. Once your order has been shipped, you will receive a tracking link allowing you to follow its delivery. As soon as your order arrives at the delivery agency closest to you, the carrier will contact you to arrange a delivery date at your convenience.

For accessories and small items, delivery is made directly to your home, without an appointment. If you are absent when the carrier passes, your package is generally left at a relay point or collection point located near your home. You are then informed by the carrier so that you can easily recover it.

Yes, you have 14 days after delivery to return your order. After this period, we unfortunately can no longer offer refunds or exchanges. For the return to be accepted, you must contact us first by e-mail or telephone to explain the reasons for your request. A written confirmation from us will then be sent to you with instructions for the return.

To receive a 100% refund (excluding shipping costs), the item must be unused, in its original condition and in its original packaging when returned to our warehouse. If the item has been used normally within 14 days of delivery, an 80% refund may be considered, provided it is clean, free of carbon and grease.

Return costs are your responsibility.

Once we have received and inspected your returned item, we will send you an email to confirm receipt. We will then let you know if your refund is accepted. If this is the case, the refund will be processed automatically via the payment method used during the purchase, within a few days.

If you do not yet see the refund appear in your account, we advise you to check with your bank or credit card company first, as it may take some processing time. If after these checks you still have not received anything, you can contact us at the following address: contact@corten-house.com.

Yes, because we prefer to apply fair prices all year round, rather than increasing our prices to include the cost of free returns. This policy allows us to remain transparent and competitive. It also helps to limit non-essential returns, thus reducing the environmental impact linked to transport.

You can accommodate up to:

- 4 guests on the Suak initial 45
- 8 guests on the Suak initial 85
- 10 guests on the Suak Premium 90
- 12 guests on the Suak Premium 95
- 16 guests on the Suak Master 105

These data remain indicative, and may vary depending on the type of meal and cooking preferences.

We offer 5 different plancha diameters.

The model Suak Start 75, has a 75 plancha cm in diameter.
The model Suak Initial 85, has an 85 plancha cm in diameter.
The model Suak Premium 90, has a 90 plancha cm in diameter.
The model Suak Premium 95, has a 95 plancha cm in diameter.
The model Suak Master 105, has a plancha of 105 cm in diameter.
The model Braai Chef 95, has a 95 plancha cm in diameter.
The model Braai Pro 105, has a plancha of 105 cm in diameter.
The model Braai Pro Master 120, has a 120 plancha cm in diameter.

Your carbon steel plancha is made from a raw material, without coating. To ensure optimal performance and extend its lifespan, it is essential to season it before first use.

Before the first cooking, it is recommended to season the plancha in order to create a natural protective layer. To do this, start by heating the plate for around twenty minutes. Once hot, apply a very thin layer of oil (sunflower, rapeseed or peanut) over the entire surface using absorbent paper. Leave to heat until the oil smokes slightly, a sign that it is polymerizing and forming a first protective patina. Repeat the operation two to three times. The plancha can then be used normally: over time, the surface will darken and become more and more non-stick.

Recommendations:

• Use vegetable oil (grapeseed type) for seasoning and cooking, and save your olive oil for cooking. finish.
• Always handle the plancha with fireproof gloves, especially when adding wood to the fireplace or during hot cleaning.

Heat the wok by rotating and tilting it to the edges, until it changes color.
Next, apply a thin layer of oil, heat to form a protective film and repeat 2-3 times to create a long-lasting non-stick layer.

A well-heated plate allows you to manage several zones: the warmer center is perfect for searing meats, while the exterior, less hot, allows you to delicately cook fish or vegetables, or simply to keep food warm.
The design of our fire pit grills allows you to offer a cooler zone around the entire perimeter of the plancha, allowing you to keep your food warm.

Depending on the outside temperature and the thickness of the plancha, allow between 15 and 60 minutes. In hot weather, the temperature rise is faster, while in winter the process can take longer.

On average, the temperature at the inner edge of the plancha exceeds 300°C, while the outer edge remains around 150°C.

Our fire pit grills are designed to limit the heat felt around the edge of the plancha.

Depending on the model, a zone of 5 to 10 cm at the edge of the plancha is not directly exposed to the central hearth. This allows the temperature to gradually decrease between the center and the outside.

Near the hearth, the plancha can reach around 250 to 300°C. At the outer edge, the temperature is generally around 150 to 200°C, depending on the intensity of the fire and the conditions of use.

This temperature difference allows you to enjoy the fire pit grill and share a meal all around.

To turn on your fire pit grill in good conditions, start by using very dry wood, with a humidity level of less than 10%. This greatly limits smoke and allows for more efficient combustion. Beech or oak wood is recommended, as it produces nice, thick embers; ash is also a good option.
Arrange the logs (ideal size: approximately 10 x 35 cm) with the peels facing outwards, taking care not to exceed 5 cm under the surface of the plancha.
Once your small pile is formed, place a fire starter that complies with the EN 1860-3 standard, then light it carefully using a long match. Never use alcohol or gasoline to light or rekindle the fire. Finally, remember to wear protective gloves: the different parts of the fire pit grill quickly become very hot.

To speed up the ignition of your fire pit grill, you can slightly open the drawer when starting. This increases the air draft, which allows the fire to start more quickly while reducing smoke.

Once the fire has started, it is recommended to close the drawer. Leaving it open continuously would cause burning too quickly, excessive wood consumption and an unnecessarily high temperature rise in the cone.

By following these few simple steps, you obtain rapid, controlled and risk-free lighting.

Choose a hard, very dry wood (less than 20% humidity), such as beech or ash. Avoid resinous or tropical woods which may emit unwanted substances or cause excessive heat. Wood that is too humid or has a high bark content generates more smoke and burns poorly. Avoid species such as fir, sycamore, eucalyptus or elm.

The use of charcoal is generally not recommended in a fire pit grill plancha. This device is designed to work with wood, which generates progressive, diffuse and well-distributed heat under the plate.

Conversely, charcoal produces more intense and localized heat, which can cause irregular cooking, clog the plate and, ultimately, damage it. Used alone, it also does not effectively heat the entire cooking surface.

For optimal operation, it is recommended to use dry wood. Charcoal can, however, be added in small quantities, in addition to the wood, in order to prolong the embers.

Logs of 10 cm by 35 cm offer a good balance between efficient combustion and ease of management. Avoid pieces that are too large and lack oxygen in the center of the fire pit grill, and therefore burn poorly. Some more compact models require shorter logs.

No, the natural draft through the center of the hearth is enough to feed the fire. No external ventilation device is necessary.
You can open the ash drawer slightly during the first minutes of lighting, this will facilitate combustion by increasing the air supply and its circulation in the cone, and will reduce the smoke.
Do not leave the drawer open during cooking.

All our fire pit grills are equipped with a double hearth as well as an ash drawer, two elements designed to optimize the operation of the fire pit grill.

The double hearth promotes better air circulation inside the cone, while the ash drawer facilitates the evacuation of residues while improving the draft.
As the bottom of the cone is perforated, air circulates naturally, resulting in more efficient combustion.

Thanks to this design, ignition time is reduced and smoke emissions are limited.

However, it is important to note that several factors also influence the performance of the fire pit grill, in particular:

- the outside temperature, which directly impacts the rise in temperature of the plancha;
- the humidity level of the wood;
- the presence or absence of bark;
- the type of wood used.

To take full advantage of the performance of your fire pit grill, we recommend using dry, quality wood.
Although these different parameters are not an exact science, the design of our fire pit grills allows you to optimize combustion and improve your comfort of use.

The safest method is to let the fire go out on its own.

Any vegetable oil is suitable.
Grape seeds, sunflower, rapeseed... choose according to your tastes. Just be careful not to overheat low smoke point oils.
Use olive oil only for finish, it is not suitable for cooking given the high temperatures reached by the plancha.

The fat flows towards the center of the fire pit grill and falls into the hearth, where she is burned by the embers. This natural system avoids residue and facilitates maintenance.

The seasoning is a thin protective layer that forms on your plancha and improves naturally with each use. To preserve it and extend the life of your fire pit grill, a few simple actions are enough:

After each cooking, scrape off food residue while the plate is still warm, then dry it with a cloth or absorbent paper. Then apply a thin layer of oil (sunflower or peanut) over the entire surface to protect the steel from humidity.

Avoid cleaning with water or harsh chemicals, which could alter the seasoning. If this happens, don't worry: just lightly season again.

Over time, the plate will darken and develop a patina: this is completely normal and even desirable. This improves cooking performance and creates a naturally non-stick surface.

You can let the ashes go out naturally at the bottom of the fire pit grill, and dispose of them via the ash drawer.

The large volume of the ash drawer allows you to empty it every 3-5 uses. Wait until they have cooled well, and throw them away with your residual waste, respecting local waste management instructions.

After cooking, pour a little water at room temperature on the still hot plate, then use the scraper to remove the residue and evacuate it towards the hearth.

When the surface is clean and dry, apply a thin layer of oil using a cloth or absorbent paper to protect it until the next use.

After each cleaning, a thin layer of oil should be applied to prevent rust. A lubricating spray is also a good option, as it remains effective for longer and works well when the plate is cold. If the plate is not used for a while, it is recommended to oil it every 15 to 30 days. The level of corrosion strongly depends on the climate: salty and humid air makes it worse, while dry air is more favorable. Regular use allows a dark and smooth layer to form on the plate, which improves its comfort of use. If this layer flakes in places, simply remove the chips with the spatula and rub again with clean oil.

Maintenance depends on the type of finish of your fire pit grill, but in any case, it remains simple and fast.

Corten steel structure

Corten steel requires almost no maintenance. It protects itself naturally thanks to a patina which forms over time and acts as a barrier against corrosion.

This layer gradually evolves depending on the environment and gives the fire pit grill its unique appearance.

For maintenance:
- Remove deposits (dust, leaves) if necessary.
- Clean with a dry or slightly damp cloth.
Avoid chemicals or abrasives.

No specific treatment is necessary: ​​Corten steel protects and beautifies itself naturally.

Structure with finish black

Black models are protected by high temperature paint, designed to resist heat.

However, this finish requires a little more attention:
- Avoid shocks, friction or scratches.
- Clean only with a soft, non-abrasive cloth

In the event of a scratch, the protection may be locally damaged and corrosion may appear.
For this, we offer a touch-up vial with brush on request, in order to easily correct the affected areas.

⚠️ Important: exposure to salty air (seaside less than 20 km) can accelerate corrosion despite the paint. For this reason, use in coastal areas is not recommended.

During cooking, oil may splash onto the base of the unit. On a Corten steel base, these stains cannot be completely erased. By simply passing oil with a cloth over the entire surface, the steel will absorb the oil and the color of the base will become uniform. However, when it rains, slightly oily water may flow from the base, which can cause permanent stains on light-colored stone or wooden surfaces.

If the surface of your plate bulges in the center, this indicates a fault in the pressing of the steel. In this case, it is advisable to contact your dealer to find a suitable solution.

This is normal and even desirable. The black color comes from the layer of oil which polymerizes with heat and anchors itself in the micro-asperities of the steel. This natural patina improves cooking, limits food adhesion and protects the plancha over the long term against oxidation. With time and successive cooking, the surface becomes more homogeneous and cooking performance improves.

Rust on the plate or grid is normal on carbon steel and remains superficial. It appears especially in cases of humidity, lack of oil or infrequent use.

What to do?
A simple brushing or light sanding is enough. After heating and oiling, the plate becomes like new again.

Prevention
The more the plancha is used, the better it is protected: the oil creates a natural patina against rust.

Advice
After each use, clean the plate while still warm and apply a thin layer of oil.

In summary
Rust is not a defect, but a sign of living steel, designed to last if used and maintained.

Corten steel products undergo a controlled corrosion process. Upon delivery, a first phase of corrosion has already started, but it still takes between six and twelve months for a complete protective layer to form. During this period, the color of the steel may vary from the photos visible on our website, giving each Corten product a unique aesthetic.

The color of Corten steel changes naturally over time: this is a normal and sought-after phenomenon which protects the metal against corrosion.

On a fire pit grill, only the part exposed to intense heat actually changes color. The cone and plate near the fire may darken or take on deeper shades due to high temperatures during cooking. On the other hand, the base, less exposed to heat, retains its initial color.

This development does not affect the strength or durability of your fire pit grill : it helps to create a unique and aesthetic appearance.

The black paint used is specially designed to resist high temperatures, however, its resistance to UV and friction is more limited.
In the event of scratching, the protection of the steel may be locally reduced, which may lead to the appearance of corrosion.
To avoid any spread, we offer, on request, a small bottle of paint with a brush to carry out local touch-ups.

To preserve your fire pit grill :
- Avoid prolonged shocks, scratches or friction.
- Clean only with a soft, non-abrasive cloth.

It is expressly specified that the use of fire pit grills finish black less than 20 kilometers from the coast is not recommended.
Prolonged exposure to a saline environment may cause corrosion, which is not covered by the warranty.

Our fire pit grills benefit from a guarantee covering manufacturing defects as well as possible problems arising during normal use.

Corten steel models are guaranteed for 10 years. Naturally weather-resistant, Corten develops a characteristic protective patina over time which contributes to its longevity.

Models with finish black are guaranteed for 2 years. Their high temperature paint offers long-lasting protection, but remains naturally more sensitive to UV, friction and shock. In the event of a scratch, slight oxidation may appear locally. A touch-up bottle with brush can be provided to you upon simple request in order to easily restore the finish.

⚠️ Important : In a coastal environment, salty air can accelerate the aging of materials and finishes.

For the fire pit grills in Corten steel installed less than 20 km from the coast, the warranty is limited to 3 years, compared to 10 years under normal conditions of use.

For black models, paint damage or corrosion phenomena linked to exposure to salt air are not covered by the warranty.

Yes, we recommend protecting your fire pit grill when not in use.
Even though Corten steel is designed to withstand bad weather, a cover or lid can:

- Preserve the color and aesthetic appearance of the metal
- Avoid accumulation of dust, leaves or water
- Extend the life of your fire pit grill and its wooden elements

By protecting it, your fire pit grill remains ready for use and in perfect condition, season after season.

Our custom-made covers and covers are designed for a perfect fit and maximum protection.

Yes, our fire pit grills are designed to withstand bad weather and temperature variations. The Corten steel structure ensures robustness and durability, even outdoors.

However, to best protect your fire pit grill and prolong its lifespan, we recommend the use of a suitable cover or cover when not in use. This helps preserve the steel, keeps the surface clean and limits direct exposure to rain or snow.

With these simple protections, you can enjoy your fire pit grill all year round with complete peace of mind.

It is best to store wooden worktops indoors. As wood is a natural material, it is sensitive to climatic variations.

Yes, we offer a full range of accessories and outdoor furniture, for a complete cooking experience. These items are accessible via the “Collection” then “Accessories” section on our site.

Accessories come with a 2-year warranty, covering any manufacturing defects and problems related to normal use.

Our fire pit grills They are designed in Montreux, Switzerland. They are then manufactured in Portugal and Asia to guarantee the best value for money.

No, because we directly apply the fair price all year round. No false promotions, only honest and transparent prices, 365 days a year. You can benefit from a discount of up to 15% by creating your bundle fire pit grill and accessories.
More info on this page.

Corten steel is particularly appreciated for its resistance to atmospheric corrosion, its durability and its unique aesthetic. It offers excellent weather resistance, making it an ideal material for fire pit grills intended for outdoor use.

Stainless steel does not rust, but it has the disadvantage of deforming more easily, requires greater thickness, has a very high manufacturing cost and has a lower thermal capacity, which makes it cool more quickly. In addition, stainless steel is softer and scratches more easily. At Corten House, only carbon steel plates are used: they do not rust if they are well seasoned and maintained*, offer excellent heat retention and great robustness in use.

*Consult our FAQ for our cleaning and maintenance tips.

Yes, we are here to help you carry out your project.
Whether you are catering, catering, hotel professionals, resellers or others, Each project is unique, which is why we offer you personalized support and advice tailored to your needs.
You can contact us directly from the dedicated section of the site, or by email at the following address: b2b@corten-house.com

The promotional code "ambassador" applies directly to the basket, and must be used when ordering a fire pit grill.

Today we have few physical points of sale and resellers. On the other hand, we rely on a network of customer ambassadors and professional ambassadors who can allow you to discover our products near you.

To find an ambassador or partner nearby, go to the “ Find us » from our website. You will be able to consult their contact details and contact them directly in order to exchange with them and, according to their possibilities, discover our products in real conditions.

You can find them in the Documentation section, accessible at the bottom of all the pages of our website or by clicking on this link.