A confirmation email is automatically sent to you as soon as your order is registered. If you have not received it, please contact us via the contact form or by email at the following address: contact@corten-house.com.

You can cancel your order as long as you have not received the confirmation email by contacting us using the form provided for this purpose. Once the order is confirmed, you of course retain your right of withdrawal, in accordance with the legal provisions in force, detailed in our general terms and conditions of sale.

Yes, payment for your order must be made at the time of purchase on our online store.

Our range of payment methods is constantly evolving to offer you the best possible shopping experience. We accept the following payment methods:
- Bank cards (Visa, Mastercard, Amex, UnionPay)
- Bank transfers
- PayPal (immediate or 4x interest-free)
- Twint (Switzerland only)
- Klarna 3x interest-free (only for Germany, Netherlands, Spain, Portugal, Italy, France, Belgium, Austria)

THE forudbestillingThey help us to better optimize production and reduce transportation costs.
A 30% deposit is required when you place your order, and the balance is due before delivery. In return, you will benefit from an exclusive rate available during this period.
Find eligible products in the dedicated section of our website.
(Depending on the time of year, it is possible that no items will be available in forudbestillingand that the dedicated page is inaccessible).

Free standard delivery in Europe (excluding Andorra, San Marino, Vatican City and Denmark) from 1200 CHF/€ of purchases in 5 to 11 working days (exact delivery time displayed in the shopping cart depending on your location).
Below this amount, fees are calculated at the basket level.
Express delivery is available as an option.

The delivery time is calculated from the date of order confirmation.

If you encounter a delivery problem, we encourage you to notify us as soon as possible. You can contact us via the chat on our website, via the contact form, or by email at the following address: contact@corten-house.com

If you have a complaint about the processing or delivery of your order, please notify us within two days of receiving the product. Include your name, address, order number, and a detailed description of the problem.

Delivery within the European Union : Shipping from France, with no additional fees or taxes (excluding any transport costs).
Delivery to Switzerland: shipping from Switzerland, without additional fees or taxes (excluding any transport costs).
Other destinations: please contact us.

Yes, you have 14 days after delivery to return your order. After this period, we are unfortunately no longer able to offer refunds or exchanges. To accept your return, you must first contact us by email or phone to explain the reasons for your request. We will then send you written confirmation with return instructions.

To receive a full refund (excluding shipping costs), the item must be unused, in its original condition, and in its original packaging upon return to our warehouse. If the item has been used normally within 14 days of delivery, an 80% refund may be considered, provided it is clean and free of charcoal or grease.

Return shipping costs are your responsibility.

Once we have received and inspected your returned item, we will send you an email to confirm its receipt. We will then inform you if your refund is accepted. If so, the refund will be automatically processed via the payment method used for purchase, within a few days.

If you do not yet see the refund appear in your account, we advise you to first check with your bank or credit card company, as processing may take some time. If you still haven't received anything after these checks, you can contact us at the following address: contact@corten-house.com.

We prefer to maintain fair prices year-round, rather than increasing our prices to include the cost of free returns. This policy allows us to remain transparent and competitive. It also helps limit non-essential returns, thereby reducing the environmental impact of transport.

You can accommodate up to:

- 4 guests on the Suak initial 45
- 8 guests on the Suak initial 85
- 10 guests on the Suak Premium 90
- 12 guests on the Suak Premium 95
- 16 guests on the Suak Master 105

This data remains indicative and may vary depending on the type of meal and cooking preferences.

We offer 3 different griddle diameters.

The model Suak Initial 75 has a 75cm diameter griddle.
The model Suak Initial 85, has a griddle with a diameter of 85cm.
The model Suak Premium 90, has a griddle with a diameter of 90cm.
The model Suak Premium 95, has a griddle with a diameter of 95cm.
The model Suak Master 105, has a griddle with a diameter of 105cm.

Your carbon steel griddle is made from raw material, without any coating. To ensure optimal performance and extend its lifespan, it is essential to season it before first use.

Here are the steps to follow:

1. Heat the griddle for 30 to 45 minutes to open the pores of the steel.
   
2. Generously coat it with vegetable oil using a cloth or absorbent paper, let the oil heat up then rub the surface of the griddle with a spatula, and remove the residue directly into the firebox.
   Repeat the process several times until a clean surface is obtained.
   
3. You will see the surface gradually turn black: this is completely normal. This natural protective film makes the griddle non-stick and protects it against oxidation.
   

Over time, the natural fats in the food will strengthen this patina. To speed up the process, you can cook foods high in fat, such as red meat, the first few times you use it.

Recommendations:

• Use vegetable oil (like grapeseed) for seasoning and cooking, and save your olive oil for finishing.
• Always handle the plancha with fireproof gloves, especially when adding wood to the firebox or when cleaning while hot.

Heat the wok by rotating and tilting it to the edges until it changes color.
Next, apply a thin layer of oil, heat to form a protective film and repeat 2 to 3 times to create a durable non-stick layer.

To turn on your Plancha fire pit For optimal results, start by using well-seasoned wood with a moisture content below 10%. This significantly reduces smoke and allows for more efficient combustion. Beech or oak wood is recommended, as it produces beautiful, thick embers; ash is also a good option.
Arrange the logs (ideally sized: approximately 10 x 35 cm) with the bark facing outwards, taking care not to exceed 5 cm below the surface of the griddle.
Once your small pile is formed, place a firelighter conforming to EN 1860-3 on top, then carefully light it with a long match. Never use alcohol or gasoline to light or rekindle a fire. Finally, remember to wear protective gloves: the different parts of the Plancha fire pit they quickly become very hot.

Choose a hardwood that is well-seasoned (less than 20% moisture content), such as beech or ash. Avoid softwoods or tropical woods, which can emit unwanted substances or cause excessive heat. Wood that is too wet or has a high bark content produces more smoke and burns poorly. Avoid species such as fir, sycamore, eucalyptus, or elm.

Charcoal alone is not recommended as it does not provide sufficient heat for the entire plate. However, you can use it as a supplement: start with wood, then surround it with charcoal to prolong the embers. If you are using a compact model that runs on eco-friendly briquettes, follow the specific recommendations for that format.

Logs of 10 cm by 35 cm offer a good balance between efficient combustion and ease of handling. Avoid overly large pieces that lack oxygen in the center of the Plancha fire pitand therefore burn poorly. Some more compact models require shorter logs.

Any vegetable oil is suitable. Olive, sunflower, rapeseed... choose according to your taste. Just be careful not to overheat oils with low smoke points.

A well-heated plate allows you to manage several zones: the hotter center is perfect for searing meats, while the cooler exterior allows you to delicately cook fish or vegetables, or simply keep food warm.

No, the natural draft from the center of the fireplace is sufficient to fuel the fire. No external ventilation device is necessary.

The safest method is to let the fire burn out on its own. To speed up the process or make the area safer, you can place a fire cover over the flames. Be careful of the oxygen ingress by removing the cover too soon: this can suddenly rekindle the flames.

You can let the ashes extinguish naturally at the bottom of the Plancha fire pitand dispose of them via the ash drawer. A small amount of cold water can help speed up the process of completely extinguishing the embers. 

The large ash drawer allows you to empty it every 3-5 uses. Wait until the ash has cooled down completely and dispose of it with your general waste, following local waste management guidelines.

Depending on the outside temperature and the thickness of the griddle, allow between 15 and 30 minutes. In warm weather, the temperature rises more quickly, while in winter, the process can take longer.

The temperature at the inner edge of the plate can reach up to 300°C, while the outer edge remains around 200°C. These differences allow the creation of varied cooking zones.

If the surface of your plate bulges in the center, this indicates a defect in the steel pressing. In this case, it is advisable to contact your dealer to find an appropriate solution.

After cooking, immediately remove any food residue with a spatula and push it towards the burner. To keep the hob clean, it is recommended to wipe it with a lightly oiled cloth afterwards.

Avoid letting a thick layer of residue build up, as it will be more difficult to remove. If this happens, pour a little room-temperature water onto the still-warm plate and then scrape it off with a spatula: the deposits will come off easily.

After each cleaning, apply a thin layer of oil to prevent rust. A greasing spray is also a good option, as it remains effective longer and is suitable when the plate is cold. If the plate is not used for a while, it is recommended to oil it every 15 to 30 days. The level of corrosion depends heavily on the climate: salty and humid air aggravates it, while dry air is more favorable. Regular use allows a dark, smooth layer to form on the plate, which improves its comfort of use. If this layer flakes in places, simply remove the shavings with the spatula and rub again with clean oil.

During cooking, it is possible for oil to splash onto the base of the unit. On a Corten steel base, these stains cannot be completely removed. By simply wiping the entire surface with a cloth, the steel will absorb the oil and the base will become evenly colored. However, during rain, slightly greasy water may drip from the base, which can cause permanent stains on light-colored stone or wood surfaces.

Our Plancha fire pits They are designed to withstand the elements, but using a cover or protective sleeve to shield the plate is strongly recommended. This extends its lifespan and makes it easier to put back into service.

It is best to store wooden worktops indoors. Since wood is a natural material, it is sensitive to climatic variations.

Corten steel products undergo a controlled corrosion process. Upon delivery, an initial phase of corrosion has already begun, but it takes another six to twelve months for a complete protective layer to form. During this period, the steel's color may vary from the photos on our website, giving each Corten product a unique aesthetic.

The black finish adds an elegant and refined touch to your Plancha fire pit.
The paint used is specially designed to withstand high temperatures, however, its resistance to UV and friction is more limited.
In the event of a scratch, the protection of the steel can be locally reduced, which can lead to the appearance of corrosion.
To prevent any spread, we offer, upon simple request, a small bottle of paint with a brush for local touch-ups.

To preserve your Plancha fire pit :
- Avoid prolonged impacts, scratches or friction.
- Clean only with a soft, non-abrasive cloth.

The fat flows towards the center of the Plancha fire pit and falls into the firebox, where it is burned by the embers. This natural system avoids residue and simplifies maintenance.

Yes, we offer a full range of accessories and outdoor furniture for a complete cooking experience. These items are available via the Collection section on our website.

Accessories come with a 2-year warranty, covering any manufacturing defects and issues related to normal use.

Our Plancha fire pits They are designed in Montreux, Switzerland. They are then manufactured in Portugal and Asia to guarantee the best value for money.

No, because we apply the right price directly all year round. No fake promotions, only honest and transparent prices, 365 days a year.

Corten steel is particularly valued for its resistance to atmospheric corrosion, its durability, and its unique aesthetic. It offers excellent weather resistance, making it an ideal material for Plancha fire pits intended for outdoor use.

Stainless steel doesn't rust, but it has the disadvantage of deforming more easily, requiring greater thickness, having a very high manufacturing cost, and possessing a lower heat capacity, which causes it to cool down more quickly. Furthermore, stainless steel is softer and scratches more easily. At Corten House, only carbon steel plates are used: they don't rust if properly seasoned and maintained*, offer excellent heat retention, and are highly robust in use.

*Check our FAQ for cleaning and maintenance tips.

Yes, we are here to listen to you and support you in carrying out your project.
Whether you are professionals in the restaurant, catering, and hotel industries, resellers, or others, Each project is unique, which is why we offer personalized support and advice tailored to your needs.
You can contact us directly from the dedicated section of the website, or by email at the following address: b2b@corten-house.com

The promotional code "ambassador" is applied directly to the shopping cart and must be used when placing your order. Plancha fire pit.