A confirmation is automatically sent to you by email as soon as your order is registered. If you have not received it, we invite you to contact us via the contact form or by email at the following address: contact@corten-house.com.

You can cancel your order as long as you have not received the confirmation email by contacting us using the form provided for this purpose. Once the order is confirmed, you of course retain your right of withdrawal, in accordance with the legal provisions in force, detailed in our general terms and conditions of sale.

Yes, payment for your order must be made at the time of purchase on our online store.

Our payment options are constantly evolving to provide you with the best possible shopping experience. We accept credit cards, bank transfers, and PayPal (immediate or 4 interest-free installments).

Free delivery on orders over CHF/€1,000, within 4 to 7 business days. For orders under this amount, delivery charges are calculated at checkout. Delivery times may vary depending on your location and local conditions.

Orders placed on our online store during working days, Monday to Friday, are delivered to your home within 4 working days (subject to item availability).
However, if your order is placed before 12:30 p.m., it will be delivered to you within 72 hours.

If you encounter a delivery problem, we encourage you to notify us as soon as possible. You can contact us via the chat on our website, via the contact form, or by email at the following address: contact@corten-house.com

If you have a complaint about the processing or delivery of your order, please notify us within two days of receiving the product. Include your name, address, order number, and a detailed description of the problem.

Yes, you have 14 days after delivery to return your order. After this period, we are unfortunately no longer able to offer refunds or exchanges. To accept your return, you must first contact us by email or phone to explain the reasons for your request. We will then send you written confirmation with return instructions. You are responsible for the return shipping costs.

To receive a 100% refund (excluding shipping costs), the item must be unused, in its original condition, and in its original packaging upon return to our warehouse. If the item has been used normally within 14 days of delivery, an 80% refund may be considered, provided it is clean, free of carbon and grease.

Once we have received and inspected your returned item, we will send you an email to confirm its receipt. We will then inform you if your refund is accepted. If so, the refund will be automatically processed via the payment method used for purchase, within a few days.

If you haven't seen the refund on your account yet, we recommend checking with your bank or credit card company first, as it may take some time to process your refund. If you still haven't received your refund after checking, you can contact us at: contact@corten-house.com.

We prefer to maintain fair prices year-round, rather than increasing our prices to include the cost of free returns. This policy allows us to remain transparent and competitive. It also helps limit non-essential returns, thereby reducing the environmental impact of transport.

You can accommodate up to:
- 8 guests on the initial Suak 85
- 10 guests on the Suak Premium 90
- 12 guests on the Suak Premium 95

These data remain indicative, and may vary depending on the type of meal and cooking preferences.

We offer 3 different griddle diameters.

The Suak Initial 85 model has a griddle with a diameter of 85cm.
The Suak Premium 90 model has a 90cm diameter griddle.
The Suak Premium 95 model has a 95cm diameter griddle.

Your carbon steel griddle is made from raw material, without any coating. To ensure optimal performance and extend its lifespan, it is essential to season it before first use.

Here are the steps to follow:

1. Heat the griddle for 30 to 45 minutes to open the pores of the steel.
   
2. Brush it generously with olive oil using a cloth or absorbent paper, let the oil heat up then rub the surface of the griddle with a spatula, and remove the residue directly into the firebox.
   Repeat this process several times until you have a clean surface.
   
3. You will see the surface gradually turn black: this is completely normal. This natural protective film makes the griddle non-stick and protects it against oxidation.
   

Over time, the natural fats in the food will strengthen this patina. To speed up the process, you can cook foods high in fat, such as red meat, the first few times you use it.

Recommendation :

• Use olive oil for the first 2 to 3 cooking times.
  
• Later, you can switch to oils that can withstand higher temperatures, such as sunflower oil or peanut oil.
  

⚠️ Important: Always handle the plancha with fireproof gloves, especially when adding wood to the firebox or when cleaning while hot.

Heat the wok, rotating and tilting it to the edges, until it changes color.
Then apply a thin layer of oil, heat to form a protective film and repeat 2 to 3 times to create a durable non-stick layer.

To properly light your fire pit, start by using well-seasoned wood with a moisture content of less than 10%. This significantly limits smoke and allows for more efficient combustion. Beech or oak wood is recommended, as it produces beautiful, thick embers; ash is also a good option.
Arrange the logs (ideally sized: approximately 10 x 35 cm) with the bark facing outwards, taking care not to exceed 5 cm below the surface of the plancha.
Once your small pile is formed, place a firelighter that complies with the EN 1860-3 standard, then light it carefully using a long match. Never use alcohol or gasoline to light or rekindle the fire. Finally, remember to wear protective gloves: the different parts of the brazier quickly become very hot.

Choose a hardwood that is well-seasoned (less than 20% moisture content), such as beech or ash. Avoid softwoods or tropical woods, which can emit unwanted substances or cause excessive heat. Wood that is too wet or has a high bark content produces more smoke and burns poorly. Avoid species such as fir, sycamore, eucalyptus, or elm.

Charcoal alone is not recommended as it does not provide sufficient heat for the entire plate. However, you can use it as a supplement: start with wood, then surround it with charcoal to prolong the embers. If you are using a compact model that runs on eco-friendly briquettes, follow the specific recommendations for that format.

Logs measuring 10 cm by 35 cm offer a good balance between efficient combustion and ease of management. Avoid overly large pieces, which lack oxygen in the center of the fire pit and therefore burn poorly. Some more compact models require shorter logs.

Any vegetable oil is suitable. Olive, sunflower, rapeseed... choose according to your taste. Just be careful not to overheat oils with low smoke points.

A well-heated plate allows you to manage several zones: the hotter center is perfect for searing meats, while the cooler exterior allows you to delicately cook fish or vegetables, or simply keep food warm.

No, the natural draft from the center of the fireplace is sufficient to fuel the fire. No external ventilation device is necessary.

The safest method is to let the fire burn out on its own. To speed up the process or make the area safer, you can place a fire cover over the flames. Be careful of the oxygen ingress by removing the cover too soon: this can suddenly rekindle the flames.

You can let the ashes extinguish naturally in the bottom of the fire pit and remove them through the ash drawer. A small amount of cold water can help speed up the process of completely extinguishing the embers.

The large ash drawer allows you to empty it every 3-5 uses. Wait until the ash has cooled down completely and dispose of it with your general waste, following local waste management guidelines.

Our fire pits are designed to withstand the elements, but using a cover or lid to protect the fire pit is strongly recommended. This extends its lifespan and makes it easier to put back into service.

Depending on the outside temperature and the thickness of the griddle, allow between 15 and 30 minutes. In warm weather, the temperature rises more quickly, while in winter, the process can take longer.

The temperature at the inner edge of the plate can reach up to 300°C, while the outer edge remains around 200°C. These differences allow the creation of varied cooking zones.

If the surface of your plate bulges in the center, this indicates a defect in the steel pressing. In this case, it is advisable to contact your dealer to find an appropriate solution.

If food residue remains on the hob, it is important to run the spatula over it immediately after cooking and remove it into the firebox. It is also recommended to wipe it with a lightly oiled cloth to keep it clean. Do not let a thick layer of residue build up, as it will become difficult to remove. If this happens, place ice cubes on the hot hob and scrape them with the spatula: the residue will disappear quickly.

After each cleaning, apply a thin layer of oil to prevent rust. A greasing spray is also a good option, as it remains effective longer and is suitable when the plate is cold. If the plate is not used for a while, it is recommended to oil it every 15 to 30 days. The level of corrosion depends heavily on the climate: salty and humid air aggravates it, while dry air is more favorable. Regular use allows a dark, smooth layer to form on the plate, which improves its comfort of use. If this layer flakes in places, simply remove the shavings with the spatula and rub again with clean oil.

During cooking, it is possible for oil to splash onto the base of the unit. On a Corten steel base, these stains cannot be completely removed. By simply wiping the entire surface with a cloth, the steel will absorb the oil and the base will become evenly colored. However, during rain, slightly greasy water may drip from the base, which can cause permanent stains on light-colored stone or wood surfaces.

It is best to store wooden worktops indoors. Since wood is a natural material, it is sensitive to climatic variations.

Corten steel products undergo a controlled corrosion process. Upon delivery, the first phase of corrosion has already begun, but it still takes between six and twelve months for a complete protective layer to form. During this period, the color of the steel may vary from the promotional photos.

The black finish adds an elegant and refined touch to your fire pit.
The paint used is specially designed to withstand high temperatures, however, its resistance to UV rays and friction is more limited.
In the event of a scratch, the protection of the steel may be locally reduced, which can lead to the appearance of corrosion.
To prevent any spread, we offer, upon request, a small bottle of paint with a brush for local touch-ups.

To preserve your fire pit:
- Avoid prolonged shocks, scratches or friction.
- Clean only with a soft, non-abrasive cloth.

Yes, we offer a full range of accessories and outdoor furniture for a complete cooking experience. These collections are accessible via the Collection section on our website.

Accessories come with a 2-year warranty, covering any manufacturing defects and issues related to normal use.

Our fire pits are designed in Montreux, Switzerland. They are then manufactured in Portugal and Asia to ensure the best value for money.

Corten steel is particularly valued for its resistance to atmospheric corrosion, durability, and unique aesthetic. It offers excellent weather resistance, making it an ideal material for fire pits intended for outdoor use.

Stainless steel does not rust, but it has the disadvantage of deforming more easily, requiring greater thickness, having a very high manufacturing cost, and having a lower thermal capacity, which makes it cool down more quickly. In addition, stainless steel is softer and scratches more easily. At Corten House, only carbon steel plates are used: they do not rust if properly seasoned and maintained*, offer excellent heat retention, and are very robust in use.

*See our FAQ for cleaning and maintenance tips.